REFUND POLICY

This Refund Policy outlines the terms and conditions governing refunds for all purchases made on our website. We are committed to ensuring a fair, transparent, and reliable process for all customers worldwide. This policy applies to all product categories including facial makeup, eye and brow makeup, lip collections, facial skincare, and the Kosasport body care line.

Refunds are approved in accordance with our 60-day return policy. To qualify for a refund, items must be returned within 60 days from the date of delivery. All returned products must be submitted in compliance with our return guidelines to be considered for processing.

Once we receive and inspect the returned item, approved refunds will be processed within 5–10 business days. This timeline begins after the returned product has been received, reviewed, and approved by our team.

All approved refunds will be issued to the original payment method used at the time of purchase. We do not offer cash refunds or alternative payment transfers under any circumstances. Refund processing times may vary slightly depending on the policies of payment providers or financial institutions.

All orders are processed and shipped within 1–3 business days, with an estimated global delivery time of 6–12 days. All transactions are completed in US Dollars (USD), and every order includes free standard shipping with no minimum purchase required.

Refunds may not be approved if items are returned outside the 60-day window, show excessive damage, or fail to meet the conditions outlined in our return guidelines. We reserve the right to deny refunds that do not comply with our established policies.

For questions, updates, or assistance regarding refunds, please contact our support team exclusively through our Contact Us page. All refund-related inquiries will be addressed in a timely and professional manner.