PRIVACY POLICY

This Privacy Policy describes how we collect, use, store, protect, and share personal information when you visit our website, purchase products, or interact with our services. We are committed to protecting your privacy and handling your personal data responsibly. This policy applies to all users worldwide and covers all products and services we offer, including facial makeup, eye and brow makeup, lip products, facial skincare, and the Kosasport body care line.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you create an account, place an order, subscribe to updates, contact customer service, or participate in promotions. The types of information we may collect include:
  • Contact details: name, email address, phone number, shipping address, and billing address
  • Transaction information: payment details, order history, and delivery preferences
  • Account information: username, password, and profile preferences
  • Communication data: inquiries, feedback, and support requests
  • Technical information: browser type, device information, IP address, and browsing activity on our website
We only collect information necessary to provide, process, and improve our services and enhance your shopping experience.

2. How We Use Your Information

We use your personal information for the following purposes:
  • Process, fulfill, and deliver orders, including shipping and order confirmation
  • Manage payment processing, billing, and transaction verification
  • Respond to customer service inquiries, requests, and support tickets
  • Send order updates, delivery notifications, and service-related communications
  • Improve website functionality, user experience, and product offerings
  • Prevent fraud, enhance security, and maintain the integrity of our platform
  • Comply with internal operational requirements and service standards
All processing is performed fairly and transparently, in line with global privacy principles.

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties for commercial purposes. We may share your information only in the following circumstances:
  • With trusted service providers who assist in order fulfillment, shipping, payment processing, and customer support, all bound by confidentiality obligations
  • When required to comply with legal requests or protect our legitimate business interests
  • In connection with corporate transactions such as mergers or asset transfers, under strict privacy controls
  • With your explicit consent or as otherwise described at the time of collection
All third parties are required to maintain the confidentiality and security of your personal data.

4. International Data Transfers

As we provide worldwide delivery services, your personal information may be transferred to and processed in countries where our operational and service partners are located. We implement appropriate safeguards to ensure such transfers comply with applicable privacy protections. We maintain consistent data security standards regardless of location.

5. Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These include secure data storage, encryption, access controls, and regular security reviews. While no system is entirely immune to risk, we maintain strict protocols to safeguard your data throughout its lifecycle.

6. Your Privacy Rights

You retain rights over your personal information, including:
  • Access to the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data where permissible
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent
To exercise these rights, please contact us through our Contact Us page. We will respond to valid requests in a timely manner.

7. Payment and Transaction Information

All transactions are processed securely in US Dollars (USD). Payment information is handled by authorized third-party payment processors and is not stored on our servers beyond what is necessary to complete and verify transactions. We maintain appropriate security for all payment-related data.

8. Shipping and Delivery Data

Information related to shipping and delivery is used solely to fulfill your orders. We share necessary delivery details with shipping carriers to ensure accurate and timely delivery. Delivery timelines are consistent worldwide, and all orders are processed within 1–3 business days with an estimated delivery window of 6–12 business days.

9. Return and Refund Data

Information related to returns and refunds is used solely to process return requests and issue approved refunds. Refunds are processed within 5–10 business days after return approval. We retain transaction and return records as needed for operational, accounting, and customer support purposes.

10. Cookies and Website Usage

We may use cookies and similar technologies to improve website performance, personalize your experience, and understand browsing behavior. You may adjust browser settings to manage cookies. We do not use this technology to collect sensitive personal information without your consent.

11. Children’s Privacy

Our website and products are intended for use by individuals aged 18 and older. We do not knowingly collect personal information from children. If we become aware that we have collected data from a user under the age of 18, we will delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or operational requirements. Updates will be posted on this page. Your continued use of our website and services after changes constitute acceptance of the revised policy.

13. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us exclusively through our Contact Us page. All privacy-related inquiries will be addressed promptly and confidentially.