CUSTOMER SERVICE POLICY

Thank you for choosing our beauty and self-care collection. This Customer Service Policy outlines our standards, commitments, and guidelines to ensure a secure, transparent, and satisfying shopping experience for every customer worldwide. By placing an order with us, you agree to the terms outlined in this policy. All policies apply uniformly to all orders and customers without exception.

We strive to deliver your beauty essentials quickly and efficiently. All orders are processed and shipped within 1–3 business days after payment confirmation. We provide FREE standard shipping on ALL products with no minimum purchase required. Estimated delivery time is 6–12 business days worldwide, with consistent delivery timelines for all destinations. No additional shipping fees are applied to any order, and all transactions are completed in US Dollars (USD) for clear and consistent pricing.

We stand behind the quality of our products and want you to feel confident in your purchase. We offer a 60-day return window from the date of delivery. Returns are accepted for unopened, gently used, or unsatisfactory products in compliance with our return guidelines. Customers may return items that do not meet their expectations or do not suit their skin type or preferences. All return requests are reviewed and processed in a timely manner to ensure fairness and efficiency.

Once a returned item is received and inspected, approved refunds will be processed within 5–10 business days. Refunds are issued to the original payment method used at the time of purchase. Processing times may vary slightly depending on payment provider policies, but our team initiates all approved refunds promptly to minimize waiting time.

Our customer service team is dedicated to assisting you with any questions, concerns, or requests related to orders, products, returns, or general assistance. For all support inquiries, please visit our Contact Us page, where you can find direct access to our support team and official customer service email. We aim to respond to all messages thoughtfully and professionally to resolve your needs effectively.

We are committed to maintaining transparency, reliability, and respect in every customer interaction. Our policies are designed to create a hassle-free shopping experience, from browsing our full range of facial makeup, eye and brow makeup, lip products, facial skincare, and Kosasport body care to post-purchase support. We continuously improve our services to ensure your experience is smooth, secure, and satisfying at every step.